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8 docs tagged with "observability"

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Observing and Testing CX Agents – Cisco

Carlos Pereira (Cisco) follows up on his Day 1 talk to show how Cisco observes and tests its customer-experience agents at production scale, across both a renewals team and te…

The Production System for Agents – Toyota

Kordel France and Ravi Chandu Ummadisetti of Toyota describe how they built an internal AI platform that ships agents in weeks instead of months, and draw a sustained analogy …