Observing and Testing CX Agents – Cisco
Carlos Pereira (Cisco) follows up on his Day 1 talk to show how Cisco observes and tests its customer-experience agents at production scale, across both a renewals team and te…
Carlos Pereira (Cisco) follows up on his Day 1 talk to show how Cisco observes and tests its customer-experience agents at production scale, across both a renewals team and te…